KKR is to acquire a majority stake in Probe CX alongside existing management from Quadrant Private Equity, Five V Capital, Rodney Kagan and other shareholders of the company.
The investment will be used to further fuel Probe’s robust growth and strengthen its digital capabilities to enhance its service offering to customers.
Probe is a leading provider of customer experience (CX) and business process outsourcing (BPO) solutions based in Australia. Probe was founded by Co-chairman Rodney Kagan in 1979 and is now the largest provider of outsourced CX and BPO services in Australia and New Zealand, with more than 600 clients and over 15,000 staff located in its 33 offices across the globe.
Andrew Hume, CEO of Probe, says: “Customer experience is truly at the heart of our business. Through our intelligent, tailored solutions, Probe enables companies to consistently deliver positive and enriching experiences to their customers. With this mission in mind, we are really excited to welcome KKR as a shareholder and value-added strategic partner, as their experience in transforming CX and BPO companies globally will be invaluable in our next phase of growth.”
Read more/Source: Private Equity Wire
